top of page
FREQUENTLY ASKED QUESTIONS
View our frequently asked questions below.
-
What types of events do you plan?We plan a wide variety of events, including themed parties, corporate events, milestones , birthday parties, anniversaries, product launches, and more.
-
How far in advance should I book your services?It’s best to book our services as soon as you have a date in mind, especially for larger events. Ideally, we recommend booking at least 4 to 8 months in advance to ensure availability and ample time for thorough planning.
-
What services do you offer?We offer comprehensive event planning services including venue selection, vendor coordination, theme and design conceptualization, budget management, timeline creation, on-site coordination, and post-event follow-up. We can also provide a la carte services depending on your needs.
-
How do you charge for your services?Our fees can be structured in different ways depending on the scope of the event and services required. This can include a flat fee, an hourly rate, or a percentage of the total event budget. We provide a detailed proposal after an initial consultation.
-
Do you handle all types of vendors?Yes, we work with a wide network of trusted vendors including caterers, florists, photographers, videographers, entertainers, decorators, and more. We can recommend vendors and handle all communications to ensure seamless coordination.
-
Can you help with destination events?Absolutely! We have experience planning destination events and can assist with travel logistics, accommodation arrangements, local vendor sourcing, and any other details to make your event a success regardless of the location.
-
What happens if something goes wrong on the day of the event?Our team is trained to handle any unforeseen issues that may arise. We create detailed contingency plans and have backup solutions in place to ensure that your event runs smoothly no matter what happens.
-
Do you offer day-of coordination services?Yes, we offer day-of coordination for clients who have planned their own event but need professional assistance to ensure everything goes as planned on the day of the event. This includes overseeing vendors, managing the timeline, and troubleshooting any last-minute issues.
-
How do you ensure our event reflects our vision?We begin with a detailed consultation to understand your vision, preferences, and goals. We keep you involved in every step of the planning process and provide regular updates. Your feedback is invaluable, and we make sure your ideas are brought to life.
-
Can you work within our budget?Yes, we can work with a variety of budgets. During the initial consultation, we discuss your budget and provide realistic options to make the most of your resources while still achieving your event goals.
-
Do you provide on-site management on the day of the event?Yes, our team will be on-site from setup to breakdown to manage all aspects of the event, ensuring everything runs smoothly and allowing you to enjoy the occasion without stress.
-
What safety measures do you implement for events?We prioritize the safety of our clients and guests. We follow all local health and safety regulations, conduct risk assessments, and create emergency plans. We also work with vendors to ensure they adhere to safety protocols.
-
How do I start the process?The planning process starts with an initial consultation where we discuss your event’s vision, goals, and requirements. From there, we create a tailored proposal outlining our services and a preliminary plan to bring your vision to life.
-
What is your cancellation and refund policy?Our cancellation and refund policies are as follows: all payments made are non-refundable unless cancelled by Kurated by Kar llc. Money is transferable to a new date if requested at least 30 days prior to original event date.
-
How do you handle last-minute changes or requests?We understand that last-minute changes can happen. Our team is skilled at managing and accommodating changes efficiently. We communicate promptly with all parties involved to adjust plans as necessary while minimizing disruption. Please note all changes must be in writing. Once you’ve made a change request you will receive an updated contract to sign.
-
Do you offer customizable packages?Yes, we offer customizable packages to fit different needs and budgets. Whether you need full-service planning or specific services, we can tailor our offerings to match your requirements.
-
What sets you apart from other event planners?Our dedication to personalized service, attention to detail, and a vast network of reliable vendors set us apart. We focus on understanding your unique vision and delivering an exceptional, stress-free event experience.
-
How can I contact you for more information?You can contact us via phone, email, or through our website’s contact form. We are happy to schedule a consultation to discuss your event in detail and answer any additional questions you may have.
-
What types of items do you rent?Please see our rentals tab for current available items.
-
How far in advance should I reserve rental items?It’s best to reserve your rental items as soon as you have a confirmed event date, especially during peak seasons. We recommend booking at least 3-6 months in advance to ensure availability.
-
Do you provide delivery and setup services?Yes, we offer delivery, setup, and takedown services for all rental items. Our team will handle the logistics to ensure everything is in place and set up correctly for your event.
-
What is your pricing structure?Our pricing depends on the specific items you need and the duration of the rental. We provide detailed quotes after discussing your requirements. There may also be additional charges for delivery, setup, and takedown services.
-
Is there a minimum order requirement?Yes, we have a minimum order requirement which varies depending on the location and the specific items rented. Please contact us for details specific to your event.
-
What is your cancellation policy?Our cancellation policy varies based on the timing and scope of the order. Typically, cancellations made 30 days or more before the event may receive a partial refund, while cancellations closer to the event date may not be refundable. Details are outlined in our rental agreement.
-
Do you offer event planning or coordination services?While we specialize in rental services, we work closely with event planners and can recommend trusted professionals. We also provide consultation to help you choose the right rental items for your event.
-
Can I make changes to my order after it has been placed?Yes, you can make changes to your order. However, changes made close to the event date may be subject to availability and additional charges. We recommend finalizing details as early as possible.
-
What happens if an item is damaged during my event?We understand that accidents happen. If an item is damaged during your event, please notify us as soon as possible. You may be responsible for repair or replacement costs, which will be detailed in our rental agreement.
-
Do you offer custom or specialty items?Yes, we can source custom or specialty items to match your event’s theme or specific requirements. Let us know your vision, and we will work to provide the perfect rental items.
-
How do I place an order?You can place an order by contacting us via phone, email, or through our website. Our team will guide you through the process, discuss your needs, and provide a detailed quote.
-
Do you have a showroom where I can view rental items?Currently we do not. All items are listed on our site and Instagram.
-
What payment methods do you accept?We accept various payment methods including credit cards, debit cards, and bank transfers. A deposit is required to secure your rental(s), with the balance due before the event.
-
Are your rental items clean and well-maintained?Absolutely. We take pride in providing high-quality, clean, and well-maintained rental items. Each item is thoroughly inspected and sanitized before and after each rental to ensure it meets our high standards.
-
Can you accommodate last-minute rental requests?Yes, this will of course be based on availability. All last minute rentals may incur an additional fee.
bottom of page